Responsible Gaming
Our Commitment to Safe Gaming
At Model Ex Model Railways, we believe that gambling should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting the wellbeing of our players.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use our platform. We take age verification seriously and reserve the right to request proof of identity at any time. If you are under the legal age to gamble, please do not use our services.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. Please be aware of these warning signs and seek help if you recognise any of them:
- Spending more time or money on gambling than you intended
- Chasing losses by gambling more to recover money lost
- Hiding your gambling activity from family, friends, or healthcare providers
- Gambling to escape problems, stress, or negative emotions
- Borrowing money to gamble or pay off gambling debts
- Neglecting work, school, or family responsibilities due to gambling
- Experiencing anxiety, guilt, or shame about your gambling
- Unable to cut back or stop gambling despite wanting to
- Lying about the extent of your gambling involvement
- Using gambling as your primary source of income
Self-Help Tools
We provide a range of responsible gaming tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Set a maximum amount you are willing to lose during a session or time period
- Reality Checks: Receive regular reminders about how long you have been playing and how much you have wagered
- Session Time Limits: Set automatic breaks or session duration limits
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel you are losing control
For more information on how to use these tools, please contact our customer support team.
Support Organizations
If you or someone you know is struggling with problem gambling, help is available. We recommend contacting one of the following organisations:
United Kingdom
- GamCare – Free counselling and support for problem gamblers
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free and confidential) - GamStop – National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk
Helpline: 0800 197 8225 - Gamblers Anonymous – Peer support meetings
Website: www.gamblersanonymous.org.uk
International Support
- Australia – Gambling Help Online
Website: www.gamblinghelponline.org.au - Canada – Responsible Gambling Council
Website: www.responsiblegambling.org - United States – National Council on Problem Gambling
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
Take Action Today
If you think you may have a gambling problem, or if your gambling is affecting your relationships, finances, or mental health, please seek help immediately. There is no shame in asking for support. Contact one of the organisations listed above – they provide free, confidential advice and can connect you with professional treatment options.
Your wellbeing is our priority. Gamble responsibly and within your means.